Frequently asked questions

We begin preparing orders quickly, but if you reach out within one hour of placing your order we'll do our best to update or cancel it. Contact our Care Team with your order number.

You'll receive an order confirmation email within a few minutes of checkout, followed by a shipping confirmation with tracking once your package is on its way.

Yes — select "Add gift wrap" at checkout to have your order wrapped in our signature sand-toned tissue with a handwritten note.

Standard shipping is complimentary on orders over $75. Orders under $75 ship for $6.95. Express (1–2 business days) is available for $14.95.

Standard orders typically arrive within 3–5 business days. Express orders arrive in 1–2 business days.

We currently ship within the United States and Canada, with more destinations coming soon.

We offer a 30-day "love it or return it" policy — even on gently used products. If something isn't right for your skin, we'll make it right.

Visit Track Order, enter your order number and email, and select the items you'd like to return. We'll email a prepaid label.

Yes. Every product in the Lounge is cruelty-free, and we never test on animals.

Most of our formulas are vegan. Look for the vegan note on each product page.

Take our Skin Quiz or book a free virtual shade match with our Care Team. Every shade page also includes undertone guidance.

Start simple: cleanse, treat, hydrate, protect. Our "Build Your Routine" guide and Skin Quiz recommend products for each step based on your skin type and concerns.

We recommend vitamin C in the morning and retinal in the evening. Always follow with SPF during the day, and patch test new actives.

Many of our formulas are designed for sensitive skin. Check the "Skin Type" details on each product and patch test before full use.

We accept all major credit cards, Apple Pay, Google Pay, PayPal and Shop Pay. Buy now, pay later options are available at checkout.

Yes. All payments are processed through PCI-compliant, encrypted payment partners. We never store your full card details.

We welcome creators of every size who share a genuine love for skincare and makeup. Micro-creators are encouraged to apply!

Members receive early access to launches, gifted product, a personal discount code, affiliate commission and features across our channels.

Fill out the application on our Creator Community page. Our team reviews every application within 10 business days.